Shipping Policy

Here is how order processing and delivery updates work when you shop with Ookielz.

Last updated: 27 October 2026

Order Processing

After placing an order, please check your order confirmation for the items and delivery details submitted. Processing may vary depending on product availability, payment confirmation and operational requirements. If we need to clarify an order, we may contact you using the details provided at checkout.

Delivery Estimates

Any delivery estimate displayed at checkout or in your order confirmation should be treated as the current estimate for that order. Delivery can be affected by courier operations, weather, remote locations, public holidays or other circumstances outside our control. If no estimate is shown, contact us before relying on a specific delivery date.

Shipping Charges

Applicable delivery charges, if any, should be shown at checkout before you complete payment. Any free-shipping offer will be subject to the conditions stated with that offer.

Tracking an Order

Where tracking is available, use the tracking information shared in your order or dispatch communication. You can also visit My Account to check available order information.

Incorrect Address or Delivery Issues

Please check your address and contact details carefully before confirming an order. If a parcel appears delayed, arrives damaged or is marked delivered but has not been received, contact us through the Contact Us page with your order number.

Returns and Refunds

For return eligibility and refund information, read our Returns & Refunds Policy.