Privacy Policy
This policy explains how Ookielz handles information when you browse our store, create an account or place an order.
Last updated: 27 October 2026
Information We Collect
Depending on how you use the website, we may collect information you provide such as your name, billing and delivery address, email address, phone number, order details and account information. Payment information is handled by the payment provider selected at checkout; we do not intend to store full payment-card details on this website.
How We Use Information
- To process orders, payments, shipping and returns.
- To manage your account and respond to customer-support requests.
- To help protect the store from fraud, abuse and security issues.
- To meet applicable legal, tax and accounting obligations.
- To send marketing messages only where permitted and, where required, with your consent.
Cookies and Store Technology
Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, support login sessions and understand website performance. You can manage cookies through your browser settings, although some store features may not work correctly if essential cookies are blocked.
Sharing Information
We may share the minimum information needed with service providers that help operate the store, such as payment processors, delivery partners, website hosting and security services, or where disclosure is required by law. We do not describe this as a sale of your personal information.
Retention and Security
We retain information for as long as reasonably needed for orders, customer service, legal obligations and dispute resolution. We use reasonable technical and organisational measures, but no online service can guarantee absolute security.
Your Choices and Requests
You may request access, correction or deletion of eligible personal information, subject to records we must retain by law. To make a request, use our Contact Us page. You can also manage account information from My Account.
Third-Party Services
Links and checkout services may take you to third-party websites governed by their own privacy terms. Please review those terms where applicable.
Contact
For privacy questions or requests, please contact us through the Contact Us page.
Store owner: before launch, add the business’s legal name and a monitored privacy/contact email or phone number to the Contact page.